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Granite City
Tech Help Ring [[PHONE]]

Aberdeen & Aberdeenshire

Your tech, sorted at your kitchen table.

I come to your house and sort out the thing that's been annoying you — the printer, the phone, the Wi-Fi, the telly. I explain it in plain English, at your pace, for as many times as it takes. No jargon and no rush.

I'm Ayden. I live in Aberdeen and I'm studying cyber security at RGU.

Ring [[PHONE]] See what it costs
Your photo goes here.
Chest-up, daylight,
looking at the camera.

Ayden — this is who turns up at the door.

Four things I promise you

You have been told, rightly, to be careful about letting anyone near your computer. So here is exactly where my limits are. They don't move.

  • One

    You type your own passwords

    Some jobs need a password — setting up a new phone, or getting your email working. When that happens I turn the keyboard to you, tell you I'm looking away, and look away. I never take a password off anyone.

  • Two

    Nothing gets written down

    No passwords in my phone, on paper, or saved anywhere. Nothing about your accounts leaves your house with me. If you'd feel better changing a password after I go, I'll show you how before I leave.

  • Three

    I never go near your banking

    Not the app, not the website, not to check something works. Not once, not ever, no matter what the job is. This is the line that doesn't bend, and it's the one you should hold any visitor to.

  • Four

    You know the price before I start

    Every price is published further down this page. We agree what's being done and what it costs before I begin, and it doesn't change afterwards. If I can't fix it, you don't pay.

Anyone can say they're trustworthy — the people who ring you pretending to be from Microsoft say it too. What's different here is that these are specific enough to hold me to.

What I can sort

If it's plugged in and it's annoying you, ring me.

This is most of it, but it isn't everything. If what's bothering you isn't on the list, ring anyway and I'll tell you honestly whether I can help.

Computers & printers

  • A new computer set up from scratch
  • Everything moved over from the old one
  • Slow or noisy machines sorted out
  • Printers that won't print or connect
  • Photos and documents backed up safely
  • Windows and updates explained

Phones & tablets

  • New phone or iPad set up and explained
  • Contacts, photos and messages moved across
  • Text size and sound made easier to use
  • Video calls with family, set up and practised
  • Apps installed and shown to you properly

Wi-Fi & internet

  • Wi-Fi that keeps dropping out
  • Weak signal in the back room or upstairs
  • New router set up after switching provider
  • Passwords written out large for your drawer

TVs & sound

  • New telly set up on the existing bracket
  • Soundbars connected and balanced
  • iPlayer, ITVX, Netflix and Prime set up
  • The remotes simplified down to what you use

Smart home

  • Alexa or Google speakers set up
  • Smart plugs for lamps and heaters
  • Video doorbells and indoor cameras
  • Everything shown to you until it makes sense

Lessons, at your pace

  • One-to-one, in your own home, on your own devices
  • Email, photos, shopping, banking safety, video calls
  • Written notes in large print to keep
  • Ask the same question as often as you like

What it costs

Every price, published, before you ring.

I charge for the time, not the task, so there's no cheaper or dearer way to buy the same hour. Most jobs are one visit. You'll be told the price on the phone and it won't change afterwards.

A visit — up to an hour Printer, phone, Wi-Fi, telly, or a list of small annoyances £45
A longer visit — up to two hours A new computer set up with everything moved across £70
A half day — up to four hours Several devices, a house move, or a full fresh start £130
One-to-one lesson — an hour Your own devices, your own pace, written notes to keep £45
Four lessons, booked together Works out at £37.50 each £150
Scam-Safe Check Detailed below — accounts made harder to break into £65
Peace of Mind plan Ring me whenever something goes wrong, month to month £15/month

If I can't fix it, you don't pay No fix, no fee. You're not paying me to fail.

Travel is free within 20 miles Beyond that it's £15, and I'll say so when you ring.

A few minutes over is free If a job turns out much bigger, I stop and tell you first.

I don't sell equipment I earn nothing on what you buy, so my advice costs you nothing extra.

Card, transfer or invoice Never cash-only. Never gift cards. Anyone who asks for those is not legitimate.

Family can arrange and pay Happy to agree everything with a son or daughter first.

The Scam-Safe Check

Two hours that make you a much harder target.

Older people are targeted more than anyone else, and the scams have got very good. This is the job I'd want done for my own gran: your accounts tightened up, and half an hour together learning to spot the con before it lands.

£65

One visit, everything opposite included. You keep a printed guide for beside the phone, so you've got something to check against when a suspicious call comes in and you're put on the spot.

I'm studying cyber security at Robert Gordon University, which is genuinely the part of this I know best.

What's included

  • A password manager set up — you choose the master password and I never see it
  • Two-step login switched on for your email, shopping and social accounts
  • Dodgy browser add-ons and toolbars cleared out
  • A look at what's exposed online and what's worth tidying
  • Half an hour on spotting scam calls, texts and emails
  • A printed one-page guide for beside the phone

Not included, deliberately: anything to do with your bank. I don't touch banking, so the guide shows you how to secure it yourself, or with your bank's own help — they'll do it free, and gladly.

What actually happens

So there are no surprises at the door.

Not knowing what to expect is half of what makes letting someone in feel risky. Here's the whole thing, start to finish.

  1. You ring, and we agree the price

    Tell me what's wrong in your own words. I'll say which visit length it needs and what it'll cost, before we book anything.

  2. I text you the day before

    My name, my photo, the time I'm coming and the price we agreed. So you know who's due and you can check it's the same person on the doorstep.

  3. I show you photo ID before I come in

    Without being asked. If anything feels off, don't let me in — that goes for me and for anyone else who turns up at your door.

  4. Have someone with you if you'd rather

    A neighbour, a friend, your daughter on speakerphone. I'd genuinely rather you did. It costs me nothing and it should make you feel easier.

  5. I explain before I do anything

    What I'm about to do and why, in plain English. If a password is needed, you type it and I look away. Stop me and ask at any point — that's what I'm there for.

  6. You get it written down before I go

    What I did, anything you need to remember, in large print. Then you pay by card or transfer — never cash-only, never a gift card.

For sons and daughters

If you've been the family IT department, you can stop.

You can arrange the visit, agree the price and pay for it without being in Aberdeen at all. Your mum or dad gets someone patient at the door, and you get a message afterwards telling you what was done.

  • Book it, agree it and pay it entirely by phone or email
  • I'll ring or text you afterwards with what was done
  • You can be on speakerphone during the visit if you'd like
  • The Scam-Safe Check is usually what the family actually wants
  • The Peace of Mind plan means they ring me instead of you
Ring [[PHONE]] Email instead

Where I come to

Aberdeen and round about.

  • Aberdeen
  • Bridge of Don
  • Dyce
  • Westhill
  • Cults
  • Peterculter
  • Portlethen
  • Stonehaven
  • Banchory
  • Inverurie
  • Ellon
  • Kintore
  • Newmachar
  • Balmedie

Travel is free within 20 miles of Aberdeen. Further out it's £15, and I'll tell you that on the phone rather than adding it to the bill afterwards. Not sure if you're in range? Ring and ask.

Get in touch

Tell me what's annoying you.

[[PHONE]]

Nine in the morning until seven at night, seven days a week. If I'm out on a job I'll be on voicemail — leave your name and number and I ring everyone back the same day.

Rather write? [[EMAIL]]
No answering machines, no menus, no call centre. It's just me.